Please read this page together with any quotation, itinerary, invoice or booking confirmation issued for your safari.
Introduction
This Privacy Policy explains how Eco WildRoams Adventures Limited collects, uses, stores and shares personal information when you visit our website, contact us, use our safari planner or request travel services.
Information we collect
We may collect your name, email address, telephone or WhatsApp number, country of residence, preferred destinations, travel dates, number and ages of travellers, accommodation preferences, budget, activities, dietary or accessibility requirements, and any other information you choose to include in an enquiry. We also receive limited technical information such as browser type, device type, approximate location, pages visited and referral source through analytics and security services.
How we collect information
We collect information directly when you submit a contact form, complete the safari planner, email us, call us or communicate through WhatsApp. Technical information may be collected automatically through cookies, Google Analytics 4, Cloudflare and similar technologies.
How we use your information
We use personal information to respond to enquiries, prepare personalised quotations and itineraries, check availability, arrange accommodation, transport, guiding and park services, communicate booking updates, provide customer support, protect the website from abuse, comply with legal obligations and improve our services.
Legal basis and consent
Where applicable, we process information because you have asked us to take steps towards providing a safari service, because processing is necessary to perform an agreed service, because you have given consent, because we have a legitimate business interest that does not override your rights, or because the law requires us to do so.
Cookies and analytics
The website uses cookies and Google Analytics 4 to understand how visitors use the site. Analytics may record aggregated information such as pages viewed, device category, approximate location and interaction events. You can limit or delete cookies through your browser settings. Blocking analytics cookies may reduce measurement but should not prevent you from browsing the website.
Sharing with service providers
We may share the minimum information necessary with hotels, lodges, camps, airlines, vehicle operators, guides, park authorities, conservancies, payment providers, email services and other suppliers involved in planning or delivering your safari. We do not sell personal information. Some suppliers may operate outside Kenya and apply their own privacy policies.
Data retention and security
We retain enquiry and booking information only for as long as reasonably necessary for customer service, booking administration, accounting, legal compliance and legitimate business records. We use reasonable technical and organisational safeguards, including HTTPS, controlled access and reputable service providers. No online system can be guaranteed completely secure.
Your data protection rights
Subject to applicable law, you may ask to be informed about the use of your data, access your personal data, object to certain processing, correct inaccurate or misleading information, or request deletion where appropriate. Requests may require identity verification. You may also raise a concern with Kenya’s Office of the Data Protection Commissioner.
Children’s information
We may receive information about children when a parent or guardian includes them in a family safari enquiry. Such information should be supplied only by an authorised adult and is used solely for travel planning, safety and service delivery.
Third-party links
Our website may link to third-party websites or communication services. We are not responsible for their privacy practices, content or security. Review their policies before providing information.
Changes to this policy
We may update this policy when our services, technology or legal obligations change. The latest version and effective date will always appear on this page.
Contact us
For privacy questions or requests, contact Eco WildRoams Adventures Limited in Nairobi, Kenya at ecotripsresorts@gmail.com, WhatsApp +254 746 727 105, or call +254 717 199 007 / +254 721 262 762.
Need clarification?
Speak with our safari team.
We are happy to explain how these terms apply to a proposed itinerary before you confirm a booking.